Insurance & Payment Options
We work to make quality mental health care accessible — whether you're using in-network insurance, billing out-of-network, or paying out of pocket. Here's everything you need to know before your first appointment.
Accepted Insurance Plans
Live Wellness Center is in-network with many major insurance plans. Even if your plan isn't listed below, we can often bill as an out-of-network provider — reach out and our intake team will confirm your specific benefits.
Aetna
Anthem
Medical Mutual
Ohio Health
OSU Prime Care
OSU Trusmark
Luminare
Meritain
TRICARE
United Healthcare
Don't see your plan, or not sure if you're in-network?
Thanks to group credentialing across our therapist team, if your first-choice therapist isn't in-network with your plan, we can often offer another in-network therapist instead — so you don't have to start your search over. Contact us or call (614) 437-9910 and our team will verify your coverage before you commit to an appointment.
A note for TRICARE patients
TRICARE requires a physician (PCP) referral before we're able to see you for counseling. If you're a TRICARE beneficiary, please have your referral in hand — or ask your PCP for one — before scheduling, so there's no delay in getting started.
How Insurance Verification Works
Once you reach out, our administrative team will contact your insurance company to check your mental health and behavioral health benefits — including your co-pay, deductible, and in-network vs. out-of-network status. We'll walk you through what we find before your first session.
Once you reach out, our administrative team will contact your insurance company to check your mental health and behavioral health benefits — including your co-pay, deductible, and in-network vs. out-of-network status. We'll walk you through what we find before your first session.
Out-of-Network, Superbills & Self-Pay
Out-of-Network Billing
If we're not in-network with your plan, we can often bill your insurance as an out-of-network provider on your behalf.
Superbill
Prefer to handle it yourself? We can provide a superbill so you can request reimbursement directly from your insurance company, on your own timeline.
Self-Pay & Financial Hardship
Self-pay is available for anyone who prefers not to use insurance. If cost is a barrier, ask our administrative team about our financial hardship rate.
| Service | Length | Rate |
|---|---|---|
| Initial clinical diagnostic interview | 55 minutes | $175 |
| Individual clinical session | 55 minutes | $175 |
| Coaching session (non-clinical) | 45 minutes | $125 |
Your Right to a Good Faith Estimate
Under the No Surprises Act (Section 2799B-6 of the Public Health Service Act), if you don't have insurance or aren't using your insurance for services, you have the right to receive a Good Faith Estimate explaining how much your care is expected to cost.
Live Wellness Center will provide this estimate verbally and in writing before your scheduled self-pay services, upon request or at the time of scheduling. If you receive a final bill that is $400 or more above your Good Faith Estimate, you have the right to dispute it. For questions or more information, contact our office at (614) 437-9910.
Insurance & Payment FAQs
Does Live Wellness Center accept my insurance for payment?
We work with most insurances in one form or another. We are in-network with many plans and will bill your insurance as out-of-network for most other plans. You may also choose a superbill or self-pay option. Our intake staff will guide you through the details over the phone.
Why do some people choose not to use their insurance?
Some clients are concerned that a mental health diagnosis on record could affect future insurance eligibility. Others run into coverage limits — insurance companies sometimes cap the type or amount of counseling covered to manage costs. Because we don't work exclusively through insurance, we can arrange an out-of-pocket fee so your quality of care isn't compromised.
How will I know what my portion of the fee will be?
In most cases we'll work directly with your insurance company to determine your fee based on your specific plan. Because coverage details can change at any time, this is always an estimate rather than a guarantee.
What are your self-pay rates?
Initial diagnostic interview (55 min): $175. Individual clinical session (55 min): $175. Coaching session, non-clinical (45 min): $125. Ask about financial hardship rates if cost is a barrier.
What payment methods do you accept?
We accept cash, check, Visa, MasterCard, and Discover. Fees and/or co-pays are due at the time of service.
Not sure if you're covered?
Don't let insurance uncertainty stop you from reaching out. Call our office or fill out our contact form, and we'll verify your benefits and find the right therapist for you.