Frequently Asked Questions
At Live Wellness Center, we realize that many questions may arise when seeking such services as counseling or massage therapy. We have compiled this FAQ, which seeks to answer several such questions that may be on your mind, and perhaps some that you may not have anticipated.
IN NETWORK: Live Wellness Center’s counselors are on a variety of different insurance panels as network providers. We have counselors who are in network with Aetna, United Health Care, Medical Mutual, Caresource, Humana, Lifesync, and we are always adding more so please call our intake staff at 614-437-9910.
OUT OF NETWORK: Those in which Live Wellness Center’s counselors are not pre-approved as a network provider, we will bill your insurance and many insurance plans reimburse something for “out-of-network” providers. Some out-of-network plans have benefits that are actually cheaper than their in-network benefits because of the nature of our services, our intake staff would be happy to explore this possibility for you.
Answer: We will work with your insurance company to determine what your fee will be based on you specific plan.
*Although Live Wellness Center will contact your insurance company regarding your mental health/behavioral benefits (co-pay, deductible, etc.) for both in and out-of-network providers, any information collected is subject to change at any time as insurance companies change coverage frequently. It is the client’s responsibility to pay any fees uncovered by insurance such as deductibles, co-pays, uncovered services, no show charges, etc.
Answer: Live Wellness Center offers a broad range of services through our trained staff. When you call our main office, unless you are requesting a specific counselor, our intake staff will ask you questions that will help identify the specific issues for which you seek assistance. They will then refer you to an appropriate counselor based upon your gender preference, your presenting concern, and your insurance and financial needs. You will need to have your insurance card and demographic information available before an appointment will be set. Although Live Wellness Center will help in checking your insurance coverage, the information collected can change at any time as insurance companies change their coverage amounts frequently.
Answer: Your first session can range from 55 minutes to 90 minutes. Sessions thereafter are generally about 55 minutes in length. For United Health Care clients, a session is about 45 minutes.
Answer: Business hours are listed under the contact us page. At Live Wellness Center we have morning, afternoon, evening and Saturday appointments; however, each counselor’s availability varies.
Answer: We accept cash, check, Visa, Master Card, American Express and Discover cards for payment. Fees and/or co-pays are due at the time of service and will be collected before your session, when you check in for your appointment.
Answer: We are working to hire a psychiatrist but at this time we do not. We make referrals to local psychiatrists if necessary based upon a client‘s need and their geographical location.
Answer: Live Wellness Center was started by two Christian Social Workers, with a passion to provide quality counseling services to the community. We run our business on Christian values. Many of our counselors are also Christians who enjoy providing Christian-based counseling. However, all of our counselors are trained and experienced in providing traditional Counseling services and only bring Christian principles into the Counseling session when it is requested by the client.
Answer: At the client’s initial appointment, they will be asked to complete an information form which asks them to list what insurance benefits are available and allow permission of our billing company to process their insurance billing. A photocopy of the front and back of the client’s insurance card will be made, along with driver’s license. Once you are checked in, the offsite billing company will submit the session fee to the insurance company following each counseling session.
Answer: Through their therapeutic work, the therapists at Live Wellness Center have seen their clients improve coping skills, decrease ADHD symptoms, work through traumas, eliminate anxiety and depressive symptoms, improve their behaviors, increase academic performance, increase self-esteem, develop positive communication skills, improve family relationships, and find freedom from mental health symptoms.
Answer: An intern is a Master’s level student counselor that has gone through a thorough screening process, is closely supervised by licensed therapists, and participates in ongoing in-service training in addition to their Master course of study.
LSW — Licensed Social Worker trained to provide therapy services under supervision.
LISW — Licensed Independent Social Worker trained to provide therapy services and, based on experience, no longer needs supervision.
LISW-S — Licensed Independent Social Worker Supervisor trained to provide therapy services who is trained to provide supervision to others.
PC — Professional Counselor trained to provide therapy services under supervision.
PCC — Professional Clinical Counselor trained to provide therapy services and, based on experience, no longer needs supervision.
PCC-S — Professional Clinical Counselor Supervisor trained to provide therapy services who is trained to provide supervision to others.
MFT — Marriage and Family Therapist trained to provide therapy services under supervision.
IMFT — Independent Marriage and Family Therapist trained to provide therapy services and, based on experience, no longer needs supervision.
Answer: Live Wellness Center accepts Caresource, which is a branch of Medicaid, but we do not accept straight Medicaid. We are in the process of becoming providers for Medicare, but at this time do not accept Medicare.
Answer: In the event of a life threatening emergency, please call 9-1-1, or go to the nearest hospital emergency room. If it is non-life threatening, please call Crisis Intervention at NetCare at (614) 276-2273.
It is suggested that you speak with your therapist regarding how they would want you to contact them in an emergency situation. LIVE WELLNESS CENTER DOES NOT PROVIDE CRISIS SERVICES.
Answer: Often times we are faced with challenges in life in which seeking counsel can be very valuable. Our professional therapists are trained in evidence based models of therapy that have proven to help individuals overcome their struggles. Counselors provide support for individuals and families who have struggles with ongoing anxiety, depression, trauma issues, attention issues, etc. Counselors also can be very valuable in assisting individuals in overcoming life challenges such as divorce, job loss, relational conflict, grief, stressful situations etc.
Your therapist can help give you an objective outlook on your situation and teach you tools to use to cope with and overcome difficult life issues as well as those that may arise in the future. Your therapist will provide unconditional support and will challenge you without judgment. Your therapist has been trained in numerous effective strategies that will help you:
- Attain a better understanding of yourself
- Develop skills for improving communication skills and strengthening relationships
- Increase problem solving skills
- Find resolution to the concerns that led you to seek assistance
- Discover new ways to overcome stress and anxiety
- Learn ways to better manage depression, grief, anger and emotional stress
- Bring awaited change to your life through developing more efficient behavior patterns
- Increase self-esteem and self-confidence
Answer: When you first come to Live Wellness Center you will be greeted by one of our staff members. You will be asked to fill out a few pages of paperwork that explain our policies and collect information about you and what you are seeking counsel for. When you are finished your counselor will take you into one of our three therapeutic suites. Therapy is a unique process for every individual. In general, your therapist will build the relationship by getting to know you and how you think about things. These individual differences will then be used to personalize the therapy approach that will be the most effective for your personality, your concerns and your situation.
During your first session, you will discuss your primary goals and your preferred direction of treatment. It is typical that the therapy sessions will then be centered on your specified goal. Therapy can be short-termed and focused on a specific goal or it can be longer-termed and focused on more complex personal growth. Typically, you will be asked to do certain tasks outside of your therapy sessions to deepen your personal growth and increase effectiveness of treatment. For therapy to be most effective, you and often your family members must be actively participating on a consistent basis.
At Live Wellness Center, you can expect our therapists to be compassionate, respectful and understanding. You can expect your therapist to focus on your strengths and empower you to use strategies you have learned to endorse positive change in your life. You will receive practical guidance and support through your trails. Our therapist will work to further your perspective of your situation in order to decrease stressful and negative feelings.
Answer: Live Wellness Center was started by two therapists whose backgrounds are in community mental health. This gives the management and perspectives of treatment a little different spin than many private practices. Our focus is on treating the client with the most competent, ethical, and structured guidelines to best serve the client. We appreciate the clinical knowledge of our team and use our diverse team to strengthen each counselor’s ability and skill in therapy. Many of our therapists have extensive experience working with children and adults, which is unique.
After working in community mental health for years, both Bridget and Charity saw the need for a counseling center that addressed not only the present behavioral or emotional symptoms but the whole person on a physical, emotional and spiritual level. A person’s physical health, including their nutrition and amount of exercise, as well as their ability to find time to rest and the state of their spiritual life is directly related to their emotional and mental health. This is a concept that seems to be missing in many counseling settings. At Live Wellness Center we are able to address all of these with our clients in attempts to help them learn to live in victory every day. Live Wellness Center was a dream of both Bridget and Charity separately since the beginning of their careers. As their paths met while working at Rosemont Center, it became clear that they were meant to work together towards that dream.
Answer: Two concerns exist. First, some are concerned that if you need to sign up with a new insurance company in the future you may be disqualified with the new insurer for life, health and other types of insurance because you at one time had a diagnosis. While others argue that with health care reform this is a likely to be a big concern.
Second, some insurance companies limit counseling services in order to prevent over use of benefits and keep their costs as low as possible. This means an insurance company may deny you the type or amount of counseling you can receive under their coverage. At Live Wellness Center we do not exclusively take insurance, so if this is a problem you run in to we can work out an out of pocket fee if your insurance will no longer pay for services. We work to ensure that the quality of your care is not compromised in any way by insurance’s possible limitations.
Answer: That is no problem. We can assign you to a counselor who does not have to bill your insurance.